Privacy policy

Last updated: March 3, 2025

This Privacy Policy explains how YOSSO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.yosso.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, and we will update the "Last updated" date accordingly. We will take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, improve our Services, comply with applicable legal obligations, enforce terms of service, and protect or defend our rights, the Services, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you use our Services, you may directly submit the following information:

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information: Username, password, security questions, and other details used for account security.
  • Shopping information: Items you view, add to your cart, save in your account (e.g., loyalty points, reviews, referrals, or gift cards), or purchase.
  • Customer support information: Information you provide in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from accessing or using these features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you access and use our Site, device and browser details, network connection information, IP address, and other information related to your interaction with the Services. We may collect this information through the use of cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, such as:

  • Vendors and service providers: These may include companies that support our Site and Services, such as Shopify, and payment processors who collect payment information to fulfil your orders.
  • Social media and third-party platforms: When you interact with our services or advertisements on social media platforms like Facebook or TikTok, we may automatically collect certain information through these platforms' integration with our Site. For example, when you engage with ads, visit our TikTok or Facebook pages, or use social media widgets on our Site, third parties like Facebook and TikTok may collect data.

This information is used in accordance with this Privacy Policy. Please review the privacy policies of third-party platforms to understand how your data is handled when you engage with their services.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to fulfil orders, process payments, manage your account, send you notifications, and arrange shipping. We may also enhance your shopping experience by enabling Shopify to match your account with other services you use.

  • Marketing and Advertising: We may use your information for marketing and promotional purposes, such as sending advertising and promotional communications by email, text message, or social media platforms (including Facebook and TikTok). We may also show you targeted ads on these platforms, based on your interests and interactions with the Site.

  • Security and Fraud Prevention: We use personal information to prevent fraudulent activity, ensure the security of our Site, and investigate any potential illegal or harmful activities. We also encourage you to keep your account credentials secure.

  • Communication and Service Improvement: We use personal information to improve our services and provide customer support, ensuring that we are responsive to your needs and maintaining our business relationship with you.

Cookies

We use cookies on our Site to improve the functionality and performance of our Services, including remembering your actions and preferences. Third-party services may also use cookies to improve advertising and track your interactions with our Site.

You can manage cookie preferences in your browser settings. However, please note that disabling cookies may affect the functionality of the Site and some features may not work as intended.

How We Disclose Personal Information

We may disclose your personal information to third parties for various purposes, including:

  • Vendors and third parties: For fulfilment, customer support, and data analytics services.
  • Social media platforms (e.g., Facebook and TikTok): When you use social media integration features on our Site, we may share information with these platforms to tailor advertising and improve your experience.
  • Business transactions: In the event of a merger, acquisition, or similar business transaction, we may transfer your personal information as part of the transaction.
  • Legal compliance: To comply with legal obligations, protect our rights, or respond to legal requests (e.g., subpoenas).

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. If you visit a third-party site, please review their privacy policies as we are not responsible for their practices.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your information, but no security system is completely impenetrable. We recommend that you avoid sharing sensitive information through unsecured channels.

We retain personal information as long as necessary to fulfil our contractual obligations, comply with legal requirements, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access your information: Request details about the personal information we hold about you.
  • Delete your information: Request that we delete your personal data.
  • Correct your information: Request updates to inaccurate information.
  • Object to processing: Opt out of certain types of data processing.
  • Withdraw consent: If we rely on your consent, you can withdraw it at any time.

For further information on exercising these rights, please contact us.

Contact

For any questions or to exercise your rights under this Privacy Policy, please contact us at:

  • Email: support@yosso.co.uk
  • Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP